FAQ

Frequently Asked Questions (FAQ)

Find answers to the most common questions about shopping at Vividnest. If you can't find what you're looking for, our customer support team is happy to assist you during business hours.

1. Shipping & Delivery

• How much does shipping cost?

  • Shipping is FREE for all orders within the United Kingdom. There are no hidden fees at checkout.

• Where do you ship?

  • We currently ship exclusively within the United Kingdom. We do not ship to P.O. boxes, APO, FPO, or DPO addresses.

• How long will it take to receive my order?

  • Handling Time: 1–2 Business Days (Monday – Friday)

  • Transit Time: 3–5 Business Days (Monday – Friday)

  • Total Estimated Delivery: 4–7 Business Days.

• How can I track my order?

  • Once your order is dispatched, you will receive an email containing your tracking number and a link to the carrier’s portal (Royal Mail, FedEx, UPS, or DHL).

2. Returns & Refunds

• What is your return policy?

  • We offer a 60-day return window from the date of delivery. Products must be unused, unassembled, in their original condition, and in their original packaging.

• Are there any return fees?

  • No. Return shipping is FREE when using our prepaid return label, and we charge £0 restocking fees.

• Can I return my item in person?

  • Yes. You can return items by mail or in person at our registered address: 23 MADEIRA AVENUE, BOGNOR REGIS, PO22 8DF, United Kingdom. Please bring your order confirmation email.

• My item arrived damaged or defective. What should I do?

  • If your furniture arrives damaged, defective, or with missing parts, please contact contact@vividnest.site within 7 days of delivery with your order number and photos of the issue. We will arrange an immediate replacement or issue a full refund at no extra cost.

3. Products & Assembly

• What materials are your furniture pieces made from?

  • Our coffee tables and entertainment consoles are constructed using high-density engineered wood panels with durable high-gloss coatings, reinforced tempered glass, and integrated LED light modules.

• Does the furniture require assembly?

  • Yes, our furniture comes flat-packed to ensure safe transit. Each item includes clear, step-by-step instructions and all necessary hardware for straightforward home assembly.

• How do the built-in LED lights work?

  • The integrated LED lights include multiple color settings and modes, powered via standard USB or UK power adapters, easily managed using the included remote control or manual switches.

4. Payments & Security

• What payment methods do you accept?

  • We accept major credit and debit cards (Visa, Mastercard, Maestro, American Express, Discover, Diners Club) and other secure payment methods shown at checkout.

• Is my payment secure?

  • Yes. Our store is protected by 256-bit SSL/TLS encryption protocols, and all payments are processed through certified, PCI-compliant payment gateways. We never store your full card details.

• When will my card be charged?

  • Your payment is processed immediately upon order confirmation to ensure your furniture order enters processing and dispatch without delay.

Still Have Questions?

• Trade Name: Vividnest

• Address: 23 MADEIRA AVENUE, BOGNOR REGIS, PO22 8DF, United Kingdom

• Email: contact@vividnest.site

• Phone: +447742962547

• Support Hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (GMT)

  • Saturday: 10:00 AM – 4:00 PM (GMT)

  • Sunday: Closed

  • (We respond to all email inquiries within 24 business hours)